Responsible Gambling at Bobby Casino

At Bobby we take responsible gambling seriously. We want every player in Canada to enjoy safe, controlled play and to have clear options if gambling stops being fun. This page explains the tools we offer, signs of risky play, and where to find professional help so you can stay in control.

Our player protection principles

We aim to promote safe behaviour, reduce harm and support players who need time away. We follow a harm‑minimization approach that combines self‑service controls, staff intervention when needed, and access to external support services. Our focus is practical and player‑centred: simple tools you can use immediately and help when you ask for it.

Activity-control tools

You can manage your play directly from your account. These tools are available to all Canadian players and are designed to limit spending and session length.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account.
Limits can be adjusted down instantly. Increasing a limit may require a waiting period for your protection.

Loss limits

Loss limits help you cap how much money you can lose over a chosen period.
Loss tracking is available in account history so you can review activity before setting or changing limits.

Time limits and session controls

Use session reminders and time‑out options to limit how long you play in a single session.
Automatic session reminders can prompt you to take breaks after a set amount of time.

Self-exclusion

Temporary account breaks and longer self‑exclusion options are available on request.
Self‑exclusion can be activated via your account settings or by contacting support. During exclusion you will not be able to log in, deposit or receive promotional messages.

Recognizing problematic behaviour

Spending more than you can afford or chasing losses
Neglecting work, family or social commitments because of play
Borrowing money or selling items to gamble
Feeling unable to stop or hiding gambling activity

Tips for keeping control

Set clear deposit and time limits before you play
Only gamble with money you can afford to lose
Take regular breaks and use session reminders
Review your activity regularly and adjust limits as needed
Talk to someone you trust if gambling causes you stress

Professional help and support organisations

If gambling is causing harm, please seek professional support. In Canada you can contact provincial problem gambling helplines, Gamblers Anonymous groups, or national support services. For immediate help with your account or to request self‑exclusion, contact our support team at [email protected]. We will assist you with limit settings, temporary account breaks and connecting to external support.