Contact our team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Reach out for help with deposits, withdrawals, bonus queries, verification or to report a site problem. We offer live chat for quick answers, plus email and phone support for detailed requests. You can also ask about bonus balances and loyalty rewards; our agents will guide you through next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply within a few minutes on chat) |
| General enquiries | [email protected] (account and billing questions; response within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships and media) |
| Phone | +1 416 593 2748 (calls 09:00-22:00 ET) |
| Working hours | Mon-Fri, 09:00-22:00 ET; Sat-Sun, 10:00-18:00 ET |
Email Support
For detailed requests, account-related issues, or cases that require explanations or documents, email is our preferred contact method. Please send messages to [email protected] and include a clear subject line, your full name and current contact details to avoid delays. We’ll review attachments and reply with next steps; thorough information speeds up resolution.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while more complex issues, such as identity checks or payment investigations, may take longer depending on their nature. We keep you updated on progress and prioritise urgent matters to reach a timely resolution. Support is available through live chat and email for Canadian players.
Feedback
We want to hear from you - share feedback, suggestions, or ideas to help improve the website. Your comments are reviewed carefully and used to shape updates, fix issues, and make the site easier to use for Canadian players. Whether it’s a design tip, game request, or buggy flow, send your thoughts and we’ll put them to work.