Privacy & Data Protection

This Privacy Policy explains how Bobby collects, uses, stores and protects personal information when you use our site from Canada. We value your privacy and aim to be clear about the types of information we collect, why we use it, who we share it with, and the choices available to you about your information.

Types of data we collect

We collect a range of information necessary to operate your account and provide our services. This includes personal data, technical data and transactional data.

Personal data

Personal data includes information you provide when registering or verifying your account such as your name, date of birth, contact details, address and government identification where required for identity checks. We also collect account credentials and communication preferences.

Technical data

Technical data covers information automatically collected when you use the site, such as IP address, device type, browser type, operating system, cookies and usage data. This information helps us maintain site security and improve functionality on desktop and mobile.

Transactional data

Transactional data relates to deposits, withdrawals, bets, wagers, game play, and payment confirmations. We also retain records of customer service interactions and any documents provided for verification or dispute resolution.

How we use your information

We use information to open and manage your account, process transactions, verify identity, prevent fraud, comply with legal obligations, and provide customer support. We may also use aggregated or anonymized data for monitoring site performance and improving services.

Data protection practices

We protect personal information using industry standard technical and organisational measures, including encryption in transit, access controls and secure storage. Access to personal information is restricted to authorised staff and third-party providers who need it to perform services for us.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable secure logins, analyse site traffic and personalise features. You can manage cookie preferences through your browser settings. Some site features may not function correctly if cookies are disabled.

User rights

If you reside in Canada you have rights to access, correct and delete personal information we hold about you, subject to legal and operational limits. You may also object to certain processing or request restrictions where applicable under local law.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact our privacy team at [email protected]. We will respond to requests in accordance with applicable Canadian privacy requirements and may require identity verification before acting on a request.

Information sharing and third parties

We may share information with payment processors, identity verification services, fraud prevention partners, auditors and other service providers that perform functions on our behalf. We also share information when required by law, regulation or to protect our rights and safety.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our site after changes indicates acceptance of the revised policy.